Customer Support Trainer

Customer Support Trainer

Key Responsibilities:

• Coordinates and oversees training for operations and new joiner orientation.
• Position also promotes a team-oriented environment through people development, strong leadership, continuous improvement, and cross-functional support.
• Primary responsibility is to ensure that coaching, training and mentoring as well as domain expertise on Client specified processes, users, and customer service.
• Work with Training Lead to produce plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessary.
• Monitor, measure and report on employees' training and development plans and achievements within agreed formats and timescales.
• Ensure that the current knowledge is updated regularly through huddles, monitoring, etc.
• Ensure that training content is kept up to date based on client feedback.

Role Requirements:

• This is an onsite in San Antonio, TX.
• Must be flexible to work any shift between 6:00 am – 12:00 am CT including weekends and holidays.
• The role requires candidate pass English Assessments with a minimum score of B2 for the written portion and C1 for the spoken portion.

Basic Qualifications:

• Minimum of 2 years of customer support experience.
• Minimum of 1 year of training experience.

Preferred Qualifications:

• Experience working within training role.
• Excellent communication and interpersonal skills.
• Strong organizational and administrative skills.
• Well-developed analytical skills and the ability to provide clarity to complex issues and synthesize substantial amounts of information.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.