Customer Service Specialist

Customer Service Specialist

In this role, you need to analyze and solve increasingly complex problems. Your day to day interactions is with peers within Accenture. You are likely to have some interaction with clients and/or Accenture management. You will be given minimal instruction on daily work/tasks and a moderate level of instructions on new assignments. You will need to consistently seek and provide meaningful and actionable feedback in all interactions. You will be expected to be constantly on the lookout for ways to enhance value for your respective stakeholders/clients. Decisions that are made by you will impact your work and may impact the work of others. You would be an individual contributor and/or oversee a small work effort and/or team.

What are we looking for?

HTML5 Adobe Marketo Engage Ability to perform under pressure Ability to work well in a team Strong analytical skills Ability to meet deadlines Process-orientation Japanese Language

Roles and Responsibilities:

• In this role you are required to do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client and/or within Accenture • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts

About Accenture:

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement:

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.