Customer Service Representative With German (rare Hybrid From Warsaw)

Customer Service Specialist

Accenture is a leading global professional services company that helps the world's leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X, and Accenture Song.

Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data, and intelligence.

The work:

• Perform customer service activities related to service and repair requests from the customers over the phone and via email.
• Review and validate contractual agreements related to the service and repair process.
• Manage orders and returns activities in SAP.
• Coordinate the service and repair process by collaborating with internal teams and spare parts vendors.
• Ensure resolution of queries within the contractual metrics.

Flexible:

The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances.

The position's mode of work:

With all our roles, there is some in-person time for collaboration, learning, and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

What's in it for you:

• Learn how to handle service and repair requests effectively, gain experience in managing orders and returns, and become proficient in using industry-standard software like SAP.
• Develop strong abilities in collaborating with internal teams and external vendors, which will improve your skills in managing complex processes and collaborative problem-solving.
• Gain valuable experience in a dynamic work setting where you'll tackle challenges and improve your customer interaction skills.

Here's what you'll need:

• Fluency in German language (min. C1 level).
• Knowledge of English language (min. B2 level).
• Well-developed communication skills.
• Full time availability, 8 hours daily from Monday to Friday.
• Client orientation and stress resistance.
• Microsoft Office package knowledge (Excel, Word, PowerPoint).

Bonus points if you have:

• Experience in customer service related role.
• Familiarity with SAP.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

What we offer:

• Rare hybrid mode of employment. (On-site presence required periodically, depending on the project's demand. Approx. once per one or two months.)
• Using foreign language and new technology solutions daily, cooperating with various global Clients.
• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care, life insurance.
• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

What we believe:

• Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation, or any other basis impermissible under Polish law.
• All our leaders are committed to building a better, stronger, and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
• Our position as partner to many of the world's leading businesses, organizations, and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture can be found here:

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change. Equal Employment Opportunity Statement: We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.