Customer Service, Digital Advertising Operations

Job Title

We are seeking highly motivated individuals to join a rapidly growing ad operations team to support its advertising business. In this role, you will be responsible for data entry, reconciliation, tracking, and trafficking of advertising campaigns for advertisers across the globe. We are looking for candidates who have some experience with digital advertising. Above all, these individuals are problem-solvers with can do attitudes, they care deeply about the details, and will put in the work to support the tasks to help move deals forward.

Key Responsibilities:

• Perform daily monitoring of deals and assisting with the end-to-end deal trafficking process on an ongoing basis.
• Support frontline account managers and internal deals team to communicate with clients to ensure all the campaigns are live and running with the campaign target date.
• Keep campaign details such as client's campaign goals, budgets, flight dates and any other information that is necessary up to date.
• Partner with internal account management and sales to verify deal details and ensure deal information flows through Ad Suite:
• Support creation of Ads, their implementation, trafficking as well as reporting of Ad campaigns.
• Handle simple to medium complexity-level workflows within Ad operations which are relatively easy to train on and require some degree of judgment in performing the required tasks, define or adapt solutions based on existing processes.

Requirements and Preferred Experiences:

• Bachelor's degree, preferably in digital advertising, marketing, or business.
• A minimum of 1 year of experience in ad operations, account management or campaign management.
• Ability to work 24/7 rotational shift (including night).
• Working location will be based in office (UOA Corporate Tower). Hybrid arrangement is applicable subject to performance.
• Problem-solving skills, strong attention to detail, agile, light data analysis and the ability to work independently.
• Working experience using Excel, Google Sheet, and interest in driving resolution for issues.
• Excellent verbal, written, and presentation skills.
• Ability to thrive in a fast-paced, deadline-driven, and detail-oriented environment.
• Belief in the power of teamwork and a passion for being a great teammate.
• Digital media industry knowledge and a desire to learn more about the industry.
• Previous knowledge in ad operations and the programmatic landscape, especially with Ad Managers (Google, Meta, etc) and/or The Trade Desk, is preferrable.

Both contract and permanent roles are available subject to interview performance.

About Accenture:

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement:

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.