Customer Service Associate

Customer Service Associate

Location: Gurugram

Time Type: Full time

Skill required: Retirement Solutions - Data Entry Services

Designation: Customer Service Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

About Accenture: Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

What would you do?

• 2+ years of experience in US Retirement Services domain – Defined Contributions - Managing participant level services

• Experience in Money In processes such as Contributions processing, loan repayments, Indicative data files and manual adjustments, Rollovers contribution, Suspense & You would be part of Retirement services team, Experience in the US retirement industry specifically 401k, 403B, Moneyout, Lumpsum, Defined contribution, Client Service Management, Plan document, Plan Implementation Process of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data.

What are we looking for?

Roles & Responsibilities:

• Processing monetary and non-monetary transactions for assigned clients/transactions. Includes Contributions, loan repayments, Indicative data files and manual adjustments, Rollovers etc.
• Ensures all items are processed and/or resolved in a timely manner. Supports business in ensuring positive audit results
• Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.
• Perform research on all processing irregularities and drive issues to resolution
• Strict adherence to non-disclosure of client information by preserving client confidentiality.
• Researching on any queries/requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.
• Taking active participation in process improvements and automation.
• Ensure Quality Control standards that have been set are adhered to.
• Excellent organizational skills with ability to identify and prioritize high value transactions.
• Completing assigned responsibilities and projects within timelines apart from managing daily.

Bachelor's degree

Experience in the US retirement industry (not mandatory)

Open core Night shifts based on business requirements

Good verbal & written communication skills

Good typing skill and attention to detail.

Good time management skills

Ability to work independently