Customer Service Analyst

Customer Service Analyst

Manage end-to-end order processing, including order entry, validation, and fulfillment in line with business policies. Coordinate with cross-functional teams (Sales, Logistics, Finance) to ensure on-time delivery and issue resolution. Monitor and track order status, proactively addressing delays or discrepancies. Handle customer queries related to orders and provide timely, accurate updates. Maintain accurate documentation and ensure compliance with company standards and audit requirements.

What are we looking for?

• Ability to perform under pressure
• Adaptable and flexible
• Ability to work well in a team
• Written and verbal communication
• Ability to meet deadlines
• Customer Service Management

Roles and Responsibilities:

• In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.