Customer Service Analyst

Customer Service Analyst

Data entry in Human Resource systems (Success factors) and tracking tools. Update HRIS systems, which include, but not limited to internal and client-based applications with HR transactions Receives requests from employees via the client's ticketing tool. Reviews all input to ensure data is compliant with company practices. Communicates with employees to request corrective or additional data and confirm receipt of requests for processing. Analyzes output report to ensure data has been processed accurately, address errors with employees and initiates corrective action. Deliver qualitative output and meet expected standards Adhere to SLAs, KPIs, CPIs set by Client Deliver all services in Spanish language Ability to take calls (Contact Center), with good language and V&A skills

Adaptable and flexible Problem-solving skills Detail orientation Results orientation Strong analytical skills

Performs data entry in Human Resources systems, tracking tools and client specific tools. For Spanish- Level B2 certification is mandatory requirement Proofs data entry generated within immediate team to ensure quality of deliverables Demonstrates knowledge of Human Resources processes and related systems to effectively perform responsibilities Researches and resolves data entry, discrepancies Reads and understands all communications regarding client and Accenture HR Services processes to remain current with all job responsibilities Participates in cross-functional training to fulfill team backup responsibilities as assigned Refers customers to self-service options as applicable (systems, reports, etc.) Participates in process improvement planning Identifies and escalates complex issues to supervisor Provides operational statistics as requested Completes special projects as assigned Supports and sustains positive work environment that fosters team performance through own work and behavior Is receptive to performance feedback and works on improving Any Graduation

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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