Customer And Marketing Data & AI Strategy, Consultant

Customer & Marketing Data & AI Consultant

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity.

Our Data & AI team within Accenture Song focuses on helping clients drive performance optimization through deep customer insights and implementation of the latest Data & AI capabilities across the Marketing and Service value chain. The team collaborates with clients to accelerate the experimentation lifecycle, deepen understanding of key customer value drivers, improve business outcomes, and drive innovation across industries.

Through deep industry understanding, analyses and insights, we give our clients the opportunity to grow in a new world powered by Data and AI. The service unit consists of a wide range of business functions and industry groups, and in the Data & AI team we work from Strategy to Implementation where Data and AI are the focal points. By joining Accenture Song's Data & AI team, you will be part of a global, dynamic, and innovative environment where you can make a meaningful impact on the customer of the future. Given the growth we are seeing in this space, we are looking to strengthen our team across Melbourne and Sydney, with opportunities available in both locations.

As a Customer & Marketing Data & AI Consultant, you will:

• Deliver customer and marketing data strategy, aligned with client needs and guiding adoption and maximizing data-driven value.
• Analyse and synthesize findings and drive the definition of recommendations and strategic roadmaps, considering the client priorities and capabilities.
• Develop projects in segmentation, personalization, and predictive modelling to drive actionable outcomes.
• Collaborate cross-functionally to deliver integrated data-driven marketing solutions.
• Build and maintain trusted client relationships and ensure consulting excellence.
• Drive continuous improvement and innovation in data and AI for marketing and adopt new approaches to enhance marketing and operational outcomes.

In our team you will learn:

• To drive growth and revenue generation through application of customer-centric analytical methods and agile style ways of working.
• To develop modern marketing strategies that allow organizations to make choices on their customers, channels, geographies, routes to market and products.
• To anticipate ways digital and technology innovation impacts business models and harness them to create new routes to growth, for example the impact Generative AI will have on organizations and people in the future.
• To transform and optimize how clients address and services their customers effectively.
• To generate sustained value through implementation of next generation technology and customer experience across the value chain.

Here's what you will need:

• Proven experience in a consulting or business environment, preferably in a role that involves advanced data analysis and reporting.
• Proven experience using programming languages such as SQL, R and Python and/or proficiency using tools like Tableau and Power BI
• Comfortable supporting business development activity in response to specific client opportunities or requests – contribute a point of view to proposals and support creation of content and deliverables.
• Experience working on customer-centric projects in a top tier consulting firm or internal marketing strategy team.

Benefits of working at Accenture:

• 18 weeks paid parental leave
• Long & short-term career break opportunities
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace™
• Flexible Work Arrangements - centered around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

We are a WORK180 Endorsed Employer, to see our benefits and policies click here

At Accenture, we recognize that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in 'where', 'when' and 'how' our people work to ensure that Accenture is an organization where you can strive for more, achieve great things and maintain the balance and wellbeing you need.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on +61 2 9005 5000.

To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement for Australia:

At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on +61 2 9005 5000. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement