Cloud Services Engineer

Cloud Services Engineer

Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.

Must have skills: Microsoft Azure IaaS. Good to have skills: NA Minimum 3 year(s) of experience is required. Educational Qualification: 15 years full time education.

As a Cloud Services Engineer, you will serve as a vital link between clients and Accenture's operations teams, facilitating support and managing escalations. Your typical day will involve communicating the health of service delivery to stakeholders, addressing performance issues, and ensuring that cloud orchestration and automation capabilities are functioning optimally. You will also hold performance meetings to discuss data and trends, ensuring minimal downtime and adherence to service level agreements.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Facilitate communication between clients and internal teams to ensure seamless service delivery.
• Analyze performance metrics and prepare reports for stakeholders to highlight trends and areas for improvement.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Microsoft Azure IaaS.
• Strong understanding of cloud infrastructure and services.
• Experience with automation tools and orchestration frameworks.
• Familiarity with monitoring and performance management tools.
• Ability to troubleshoot and resolve technical issues in a cloud environment.

Additional Information:

• The candidate should have minimum 3 years of experience in Microsoft Azure IaaS.
• This position is based at our Bhubaneswar office.
• A 15 years full time education is required.

About Accenture:

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.

Equal Employment Opportunity Statement:

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.