Client Service Delivery Lead

Client Service Delivery Lead

Responsible for seamlessly delivering services to the client. Assigns all work assignments, commits team(s) to work, manages their work quality, manages the teams financials and mix to targets, and drives the teams overall people management. Monitors and controls service delivery metrics.

Must have skills: Salesforce Technical Architecture, Salesforce Service Cloud, Salesforce Omnistudio Platform, Salesforce Lightning Web Components.

Good to have skills: NA Minimum 7.5 year(s) of experience is required. 15 years full time education.

As a Client Service Delivery Lead, you will be responsible for seamlessly delivering services to the client. Your typical day will involve assigning work assignments to team members, managing their work quality, and ensuring that the teams meet their financial targets. You will also monitor and control service delivery metrics, driving overall people management within the teams to foster a productive and collaborative environment. Engaging with various stakeholders, you will ensure that the services provided align with client expectations and organizational standards, while also addressing any challenges that may arise throughout the service delivery process.

Roles & Responsibilities:

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate regular team meetings to discuss progress and address any challenges.
• Develop and implement strategies to enhance service delivery efficiency.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Salesforce Technical Architecture, Salesforce Lightning Web Components, Salesforce Omnistudio Platform, Salesforce Service Cloud.
• Strong understanding of system integration and data migration processes.
• Experience in designing and implementing scalable Salesforce solutions.
• Ability to analyze and optimize existing Salesforce configurations.
• Familiarity with Agile methodologies and project management principles.

Additional Information:

• The candidate should have minimum 7.5 years of experience in Salesforce Technical Architecture.
• This position is based at our Ahmedabad office.
• A 15 years full time education is required.

About Accenture:

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.