Application Tech Support Practitioner

Application Tech Support Practitioner

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills: Project Management Office (PMO) Mobilization & Run. Good to have skills: NA Minimum 2 year(s) of experience is required. Educational Qualification: 15 years full time education.

Summary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, ensuring the smooth operation of our world-class systems, and utilizing your communication skills to address and resolve issues effectively. You will be dedicated to maintaining high-quality service and will leverage your product knowledge to design appropriate solutions for client challenges. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Facilitate communication between clients and technical teams to ensure clarity and understanding. - Document client interactions and resolutions to enhance knowledge sharing within the team. Professional & Technical Skills: - Must To Have Skills: Proficiency in Project Management Office (PMO) Mobilization & Run. - Strong organizational skills to manage multiple tasks and priorities effectively. - Excellent verbal and written communication skills to convey technical information clearly. - Ability to analyze client issues and develop effective solutions. - Familiarity with project management methodologies and tools. Additional Information: - The candidate should have minimum 2 years of experience in Project Management Office (PMO) Mobilization & Run. - This position is based at our Gurugram office. - A 15 years full time education is required.