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Application Tech Support Practitioner

Manage and support enterprise network infrastructure for global clients
Bangalore
Senior
18 hours agoBe an early applicant
Accenture

Accenture

A global professional services company offering consulting, technology, and outsourcing services to a wide range of industries.

Application Tech Support Practitioner

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills: Enterprise Network Operations. Good to have skills: NA Minimum 5 year(s) of experience is required. Educational Qualification: 15 years full time education.

We are seeking a skilled Network Manager to join our team. The ideal candidate should have experience managing and maintaining network environments and working on network implementation projects. Strong technical knowledge in troubleshooting and configuring Cisco routers, switches, and firewalls is required, along with familiarity with cloud platforms. Manage team of network engineers across regions.

Roles & Responsibilities:

  • Collaborate with teams to develop network strategies.
  • Should know how to lead and deliver network engagements across different implementation approaches including exceptional understanding of client business processes.
  • Design, implement, and manage network infrastructure for optimal performance.
  • Conduct network assessments to identify vulnerabilities.
  • Document network configurations and procedures.
  • Should know how to lead business case creation for network design to implementation projects.
  • Drive continuous improvement capability with regards to tools, practices, and maturity.
  • Identify Automation possibilities and drive automation projects.

Professional & Technical Skills:

  • Strong troubleshooting skills with Cisco routers, switches, and firewalls
  • Familiarity with cloud platforms
  • Expertise in at least two areas: switching, routing, or SDWAN, Wireless, Load balancer, working knowledge of the others.
  • Production network monitoring experience required (lab-only experience not accepted)

Additional Information:

Professional Attributes:

  • Manage technical resources team.
  • Strong verbal and written communication skills
  • Able to work independently and take initiative.
  • Proven workload management & Flexibility in 24/7 shifts
  • Skilled in collaborative problem-solving and clearly communicating technical issues and solutions to stakeholders.

Educational Qualification: 15 years of Full-time education, Experience Required: 7 - 10 years

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Application Tech Support Practitioner
Bangalore
Support
About Accenture
A global professional services company offering consulting, technology, and outsourcing services to a wide range of industries.