Application Tech Support Practitioner

Application Tech Support Practitioner

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills: Service Desk Management, Japanese Language, Service Desk Voice Support.

Good to have skills: NA Minimum 2 year(s) of experience is required. 15 years full time education.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work-related problems.
• Provide efficient service desk voice support.
• Deliver exceptional Japanese language support.
• Maintain client satisfaction through effective communication.
• Troubleshoot and resolve technical issues promptly.
• Document and escalate complex problems for resolution.

Professional & Technical Skills:

• Proficiency in Service Desk Management, Japanese Language, Service Desk Voice Support.
• Strong understanding of IT service desk operations.
• Experience in troubleshooting software and hardware issues.
• Knowledge of incident management and ticketing systems.
• Excellent communication and customer service skills.

Additional Information:

• The candidate should have a minimum of 2 years of experience in Service Desk Management.
• This position is based at our Gurugram office.
• A 15 years full-time education is required.

About Accenture:

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.