Application Tech Support Practitioner

Application Tech Support Practitioner

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills: Wireless Technologies Operations

Good to have skills: NA Minimum 3 year(s) of experience is required Educational Qualification: BE B Tech M Tech

Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our world-class systems operate seamlessly. You will utilize your exceptional communication skills to provide clarity and support, while also leveraging your deep product knowledge to design effective resolutions for client challenges. Your commitment to quality will be evident as you work diligently to maintain high standards in service delivery and client satisfaction.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Facilitate training sessions for junior team members to enhance their understanding of system operations.
• Engage in continuous learning to stay updated with the latest advancements in wireless technologies.

Professional & Technical Skills:

• Proficiency in Wireless Technologies Operations.
• Strong analytical skills to diagnose and resolve technical issues efficiently.
• Excellent verbal and written communication skills to interact effectively with clients.
• Ability to work collaboratively in a team environment while also being self-motivated.
• Familiarity with troubleshooting methodologies and tools related to application support.

Additional Information:

• The candidate should have minimum 3 years of experience in Wireless Technologies Operations.
• This position is based at our Mumbai office.
• A BE B Tech M Tech is required.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.

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