Application Tech Support Practitioner

Application Tech Support Practitioner

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills: Microsoft Windows Desktop Management

Good to have skills: Software Configuration Management (SCM)

Minimum 2 years of experience is required

Educational Qualification: 15 years full time education

Summary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that client issues are accurately defined and resolved through your comprehensive product knowledge. Your commitment to quality will be evident as you work diligently to maintain the high standards of our world-class systems.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and implementation of support processes to enhance client satisfaction.
• Provide training and guidance to junior team members to foster a collaborative environment.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.
• Good To Have Skills: Experience with Software Configuration Management (SCM).
• Strong understanding of desktop operating systems and their configurations.
• Experience in troubleshooting hardware and software issues effectively.
• Familiarity with remote support tools and techniques to assist clients.

Additional Information:

• The candidate should have minimum 2 years of experience in Microsoft Windows Desktop Management.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

About Accenture

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