Application Tech Support Practitioner

Application Tech Support Practitioner

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills: NNM Tools Administration

Minimum 5 years of experience is required

Educational Qualification: 15 years full time education

Agentic Developer – Infrastructure Managed Services

The Agentic Developer is responsible for end-to-end design, development, and operationalization of Agentic AI solutions for Infrastructure Managed Services. This role requires deep hands-on expertise across agentic frameworks, automation, AI integration, and infrastructure domains (Data Center, Cloud, Network, Compute, Storage etc). Roles & Responsibilities:

Agentic AI Engineering (Primary Accountability): Design and implement agentic AI solutions addressing infrastructure operations use cases Build single-agent and multi-agent systems using planner–executor, tool-using, and reflection patterns. Develop reusable agent frameworks, tools, and workflows aligned with enterprise standards.

Infrastructure Domain Ownership: Posses strong Infrastructure Managed Services expertise Act as a technical domain specialist for infra-focused agentic solutions.

Platform & Tool Integration: Integrate agents with enterprise platforms including: ITSM tools (ServiceNow – Incident, Change, CMDB) Monitoring & observability tools (SCOM, Dynatrace, AppDynamics, Prometheus, Grafana) Automation platforms (Rundeck, Ansible, Terraform) Develop secure Python-based tools and APIs that agents can reliably invoke.

LLM & Agent Framework Implementation: Work hands-on with LLMs in a model-provider-agnostic manner. Implement agent capabilities using frameworks such as LangChain / LangGraph, AutoGen / CrewAI (or similar) Manage Memory and context optimization, and Cost, latency, and reliability trade-offs.

Security, Governance & Reliability: Ensure agent solutions comply with Enterprise security standards Implement Human-in-the-loop controls, Guardrails and Failure handling and rollback mechanisms.

Delivery & Stakeholder Collaboration: Independently own delivery of assigned agentic use cases. Collaborate with Infrastructure SMEs, Platform and automation teams, and Architecture and governance teams Produce clear technical documentation.

Technical Skills: Python (advanced) – automation, APIs, async workflows REST APIs, authentication mechanisms, JSON Strong knowledge of Data Center and Cloud administration, as well as Monitoring, Observability and ITSM platforms. Strong hands-on experience in Infrastructure Managed Services Agentic AI Skills Experience building agent-based systems (beyond chatbots) Strong understanding of Context and memory management.

Preferred Skills (Good to Have): Experience with AIOps or auto-remediation platforms Exposure to MCP.

About Accenture: Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement: We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.