Application Tech Support Practitioner

Application Tech Support Practitioner

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills: Enterprise Network Operations. Minimum 2 years of experience is required. Educational Qualification: 15 years full time education.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and implementation of support processes to enhance service delivery.
• Provide training and guidance to junior team members to foster their professional growth.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Enterprise Network Operations.
• Good To Have Skills: Experience with network monitoring tools and troubleshooting techniques. Strong understanding of network protocols and architectures. Experience in incident management and resolution processes. Familiarity with cloud-based applications and services.

Additional Information:

• The candidate should have minimum 2 years of experience in Enterprise Network Operations.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.

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