Application Tech Support Practitioner

Team Lead – Qa Automation

We are seeking a team lead – QA automation with 6-8 years of experience in automation testing for IVR and contact center solutions. The ideal candidate will have hands-on experience with automation frameworks, tools, and processes, along with practical knowledge of cloud contact center platforms like Amazon Connect, Genesys Cloud CX, or NICE CXOne. This role focuses on executing automated testing strategies, mentoring junior testers, and ensuring high-quality delivery of contact center transformation projects.

Key Responsibilities

• QA Automation & Testing
• Automation Tools & Performance Testing
• Team Collaboration & Mentorship
• Stakeholder Engagement

Required Skills & Experience

5+ years of QA experience, with hands-on automation testing for IVR/contact center platforms. Experience with Cyara or similar IVR automation tools. Knowledge of cloud contact center platforms – Amazon Connect, Genesys Cloud, NICE CXOne. Hands-on experience in manual and automated testing, CI/CD integration, and automation frameworks. Experience in security & compliance testing and knowledge specific to contact center domain. Expertise in IVR testing, Speech IVR, and agent desktop validation. Exposure to stress/load testing using Hammer or Cruncher is a plus. Good communication, problem-solving, and team collaboration skills.

Preferred Qualifications

Engineering or equivalent degree in computer science or information technology. Experience with AWS/Amazon Connect automation frameworks. Familiarity with API testing tools (Postman, SoapUI, REST/SOAP integrations). Exposure to Agile/DevOps delivery environments, including CI/CD pipelines. Domain experience in banking or enterprise CX/contact center projects. QA certifications such as ISTQB or automation certifications are a plus.

15 years full time education