Application Tech Support Practitioner

Application Tech Support Practitioner

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills: Enterprise Network Operations

Good to have skills: NA

Minimum 3 year(s) of experience is required

Educational Qualification: 15 years full time education

Role Summary: The Network Engineer (Level 2) is responsible for advanced troubleshooting, configuration, and implementation of network solutions. This role ensures stability, reliability, and efficient performance of enterprise networks and serves as a subject matter expert for escalated incidents.

Key Responsibilities:

• Handle incidents and problems escalated from L1/L1.5 teams, performing deep-dive troubleshooting.
• Configure and maintain routers, switches, firewalls, VPN concentrators, and wireless infrastructure.
• Perform root cause analysis (RCA) for critical incidents and propose permanent fixes.
• Collaborate on network design, architecture improvements, and capacity planning.
• Implement and validate network changes, including routing/switching, firewall rules, and QoS policies.
• Monitor performance trends and propose optimization measures.
• Support security initiatives by ensuring compliance with standards and best practices.
• Provide mentorship and guidance to L1/L1.5 teams.

Skills & Qualifications:

• 3–6 years of enterprise network engineering/operations experience in CISCO Nexus switches.
• Strong expertise in routing protocols (OSPF, BGP, EIGRP) and Layer 2 technologies (VLAN, VTP, STP, trunking, etherchannel, vPC, MLAG, Fex).
• Solid knowledge of firewall technologies (Cisco ASA, Palo Alto, Fortinet, etc.) from VPN and TCP/IP perspective.
• Solid knowledge of Cisco DNAC, Infoblox (DHCP/DNS/IPAM)
• Experience with WAN, Internet failover redundancy, VPNs (Site-to-Site and client to Site), load balancers (F5/AVI/etc), and wireless LAN controllers (CSICO/Aruba/Cisco Meraki/etc).
• Familiar with Software defined network (Datacenter Centric [ACI, NSX, etc]/LAN Centric[SD-Access, Cisco Meraki, etc]/WAN Centric [CISCO SD-WAN VIPTELA, etc]) Experience with internet access cloud like ZScaler.
• Familiar with ITIL framework for Incident/Problem/Change management.
• Certifications preferred: CCNP (Enterprise/Security), JNCIS/JNCIP, or equivalent.
• 15 years full time education

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.