Application Tech Support Practitioner

Application Tech Support Practitioner

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills: Dynatrace Administration. Good to have skills: Python (Programming Language), Shell Scripting. Minimum 7.5 year(s) of experience is required. Educational Qualification: 15 years full time education.

As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring the seamless operation of our world-class systems. You will utilize your exceptional communication skills to provide clarity and support, ensuring that client concerns are addressed promptly and effectively. Your role will also involve interpreting complex issues and designing tailored resolutions based on your extensive product knowledge, contributing to the overall quality and reliability of our services.

Roles & Responsibilities:

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate knowledge sharing sessions to enhance team capabilities.
• Monitor system performance and proactively address potential issues.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Dynatrace Administration.
• Good To Have Skills: Experience with Python (Programming Language), Shell Scripting.
• Strong understanding of application performance monitoring and management.
• Experience in troubleshooting and resolving technical issues in a timely manner.
• Familiarity with cloud technologies and their integration with application support.
• Automation & Programming Skills: Strong scripting in Python, Go, or Bash.
• Build automation for: environment provisioning, deployments, routine maintenance tasks.
• IaC (Infrastructure as Code): Terraform, ARM/Bicep, CloudFormation.
• CI/CD: GitHub Actions, GitLab, Azure DevOps, Jenkins.

Additional Information:

• The candidate should have minimum 7.5 years of experience in Dynatrace Administration.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.