Application Tech Support Practitioner

Application Tech Support Practitioner

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Service Desk Management, Service Desk Voice Support

0-2 year(s) of experience is required

15 years full time education

As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, providing timely support, and ensuring that our systems operate seamlessly. You will utilize your communication skills to address client issues effectively and contribute to maintaining the high standards of our services.

- Expected to build knowledge and support the team.

- Participate in Problem Solving discussions.

- Assist in troubleshooting and resolving client issues promptly.

- Document client interactions and solutions for future reference.

- Collaborate with team members to enhance service delivery.

Proficiency in Service Desk Management.

Experience with Service Desk Voice Support.

Familiarity with ticketing systems and incident management processes.

Strong communication skills to interact effectively with clients.

Ability to work collaboratively in a team environment.

The candidate should have minimum 0-2 years of experience in Service Desk Management.

This position is based at our Jaipur office.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.