Application Tech Support Practitioner

Application Tech Support Practitioner

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills: Service Desk Management, Service Desk Voice Support

Good to have skills: NA Minimum 0-2 year(s) of experience is required.

Educational Qualification: 15 years full time education.

Summary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system efficiency.

Roles & Responsibilities:

• Expected to build knowledge and support the team.
• Participate in problem solving discussions.
• Assist in troubleshooting and resolving client issues effectively.
• Document client interactions and solutions for future reference.
• Collaborate with team members to enhance service delivery and client experience.

Professional & Technical Skills:

• Proficiency in Service Desk Management.
• Strong understanding of client relationship management.
• Experience with ticketing systems and service desk tools.
• Ability to communicate technical information clearly to non-technical users.
• Familiarity with troubleshooting methodologies and best practices.

Additional Information:

• The candidate should have minimum 0-2 years of experience in Service Desk Management.
• This position is based at our Gurugram office.
• A 15 years full time education is required.

About Accenture:

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.