Application Tech Support Practitioner

Application Tech Support Practitioner

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills: Site Reliability Engineering. Minimum 7.5 year(s) of experience is required. Educational Qualification: 15 years full time education.

As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve utilizing your exceptional communication skills to ensure the seamless operation of our world-class systems. You will engage with clients to accurately identify issues and leverage your extensive product knowledge to design effective resolutions, all while maintaining a strong focus on quality and client satisfaction.

The Server SRE is responsible for ensuring the reliability, scalability, and performance of server infrastructure. This role combines software engineering, development and systems engineering to automate operations, manage incidents, achieve a noise-free environment. The candidate will do the automation development work and work closely with infrastructure teams to implement observability and automation solutions.

Must Have Skills:

• Strong experience in Linux/Unix server administration as L3
• Expert in any scripting language i.e. Python, Bash, or Shell scripting
• Hands-on experience with monitoring tools such as Prometheus, Grafana, Nagios
• Ability to analyze the environment, incidents and problems in Server Area, develop Roadmap to automate workloads, optimize performance and eradicate unwanted work.
• Strong CMDB knowledge.
• Experience with CI/CD pipelines and DevOps practices
• Familiarity with server performance metrics and observability tools

Good to Have Skills:

• Experience with cloud platforms (AWS, Azure, GCP)
• Knowledge of container orchestration (e.g., Kubernetes)
• Familiarity with infrastructure as code tools (e.g., Terraform, Ansible)
• Exposure to incident management frameworks (e.g., ITIL, SRE principles)

Job Requirements: Minimum of 12 years of experience in server administration and reliability engineering. Strong analytical skills and ability to work in a fast-paced environment. Must be able to implement automation and monitoring solutions and analyze incidents to maintain system stability.

Key Responsibilities:

• Monitor and maintain server health across environments
• Automate operational tasks and reduce manual interventions
• Implement observability solutions including metrics, logging, and tracing
• Analyze incidents and perform root cause analysis
• Collaborate with teams to improve system reliability and reduce alert noise
• Design scalable server architectures for high availability
• Conduct capacity planning and performance tuning

Technical Experience: Hands-on experience with server monitoring and automation tools. Strong scripting skills and familiarity with observability platforms. Experience in analyzing incidents and implementing solutions to reduce noise and improve reliability.

Professional Attributes: Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Proactive mindset with a focus on continuous improvement and operational excellence.

Educational Qualification and Certification: Bachelor’s degree in computer science, Information Technology, or related field. Certifications in Linux administration, cloud platforms, or SRE practices are a plus.

Additional Information: The candidate should have minimum 7.5 years of experience in Site Reliability Engineering. This position is based at our Bengaluru office. A 15-year full time education is required.