Application Tech Support Practitioner

Application Tech Support Practitioner

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills: Microsoft Endpoint Configuration Manager

Good to have skills: NA

Minimum 3 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system efficiency. Your role will require a deep understanding of the products to accurately diagnose issues and design effective resolutions, contributing to the overall success of our operations.

Roles & Responsibilities

- Expected to perform independently and become an SME.

- Required active participation/contribution in team discussions.

- Contribute in providing solutions to work related problems.

- Assist in the development and implementation of support processes to enhance service delivery.

- Provide training and guidance to junior team members to foster their professional growth.

Key Responsibilities

- Provide basic troubleshooting support for Windows 10/11 issues, including system crashes, slow performance, and software errors.

- Assist in installing, updating, and configuring Windows applications.

- Support user account management using Active Directory (AD) (password resets, account unlocks).

- Help diagnose and resolve printer and peripheral connectivity issues.

- Run basic PowerShell commands for system diagnostics.

- Monitor and report Windows update status and basic patch compliance issues.

- Log, track, and update tickets in the IT service management system.

- Follow standard operating procedures (SOPs) for issue resolution.

- Escalate complex problems to senior team members as needed.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.

- Strong understanding of desktop support and troubleshooting techniques.

- Experience with remote desktop tools and support software.

- Familiarity with system configuration and maintenance best practices.

- Ability to document processes and create user guides for clients.

Additional Information:

- The candidate should have minimum 3 years of experience in Microsoft Windows Desktop Management.

- This position is based at our Gurugram office.

- A 15 years full time education is required.

About Accenture: Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement: We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.