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Application Tech Support Practitioner
Act as the primary interface between clients and applications to ensure reliable operation.
Bhubaneshwar, Odisha, India
Junior
22 hours agoBe an early applicant
Accenture
Global professional services firm providing strategy, consulting, digital, technology, and operations services to enterprises and governments worldwide.
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Application Tech Support Practitioner
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills: AWS Administration. Minimum 2 year(s) of experience is required Educational Qualification: 15 years full time education.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to enhance system performance and client experience.
- Document and communicate technical issues and resolutions clearly to stakeholders.
- Assist in the continuous improvement of support processes and knowledge base.
- Support junior team members by sharing knowledge and providing guidance.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in AWS Administration.
- Strong knowledge of cloud infrastructure management and deployment.
- Experience with monitoring and troubleshooting cloud-based applications.
- Ability to manage user access, security policies, and compliance within cloud environments.
- Familiarity with automation tools and scripting to streamline administrative tasks.
- Understanding of backup, recovery, and disaster recovery procedures in cloud platforms.
Additional Information:
- The candidate should have minimum 2 years of experience in AWS Administration.
- This position is based at our Bhubaneswar office.
- A 15 years full time education is required.
About Accenture
Global professional services firm providing strategy, consulting, digital, technology, and operations services to enterprises and governments worldwide.