Application Tech Support Practitioner

Application Tech Support Practitioner

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills: Service Desk Management, Service Desk Voice Support

Good to have skills: NA Minimum 0-2 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system efficiency throughout your interactions.

Roles & Responsibilities:

• Expected to build knowledge and support the team.
• Participate in Problem Solving discussions.
• Assist in troubleshooting and resolving client issues effectively.
• Document client interactions and solutions for future reference.
• Collaborate with team members to enhance service delivery.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Service Desk Management.
• Good To Have Skills: Experience with customer relationship management tools.
• Strong understanding of incident management processes.
• Familiarity with ticketing systems and service level agreements.
• Ability to communicate technical information clearly to non-technical users.

Additional Information:

• The candidate should have minimum 0-2 years of experience in Service Desk Management.
• This position is based at our Pune office.
• A 15 years full time education is required.