Application Tech Support Practitioner

Application Tech Support Practitioner

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills: Enterprise Network Operations

Good to have skills: NA Minimum 2 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our world-class systems operate smoothly. You will utilize your exceptional communication skills to provide quality support, accurately defining client issues and designing effective resolutions based on your in-depth product knowledge. Your role is crucial in maintaining client satisfaction and system performance, making every interaction an opportunity to enhance the user experience.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and implementation of support processes to enhance service delivery.
• Provide training and guidance to junior team members to foster their professional growth.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Enterprise Network Operations.

Good To Have Skills: Experience with network monitoring tools and troubleshooting techniques. Strong understanding of network protocols and architectures. Experience in incident management and resolution processes. Familiarity with cloud-based applications and services.

Additional Information: The candidate should have minimum 2 years of experience in Enterprise Network Operations. This position is based at our Bengaluru office. A 15 years full time education is required.