Application Support Engineer

Application Support Engineer

Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills: IBM Maximo. Good to have skills: NA Minimum 3 years of experience is required. Educational Qualification: 15 years full time education.

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, ensuring system functionality, and enhancing user experience through effective solutions. You will engage with stakeholders to understand their needs and provide timely support, contributing to the overall efficiency of business operations.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the documentation of processes and solutions to enhance team knowledge.
• Provide training and support to junior team members to foster their development.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in IBM Maximo.
• Good To Have Skills: Experience with ITIL framework.
• Strong analytical skills to diagnose and resolve software issues.
• Familiarity with database management and SQL queries.
• Experience in scripting languages for automation of tasks.

Additional Information: The candidate should have minimum 3 years of experience in IBM Maximo. This position is based at our Hyderabad office. A 15 years full time education is required.

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