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Application Support Engineer
Own resolving Saviynt Identity Platform issues and improve support processes at Accenture
Mumbai
Junior
21 hours agoBe an early applicant
Accenture
Global professional services firm providing strategy, consulting, digital, technology, and operations services to enterprises and governments worldwide.
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Application Support Engineer
Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.
Roles & Responsibilities:
- Perform independently and become an SME.
- Active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless integration and functionality of business systems.
- Document and communicate findings and resolutions clearly to stakeholders and team members.
- Assist in the development and improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster knowledge sharing and skill development.
Professional & Technical Skills:
- Proficiency in Saviynt Identity Platform.
- Strong troubleshooting and problem-solving abilities related to identity and access management systems.
- Experience with system monitoring and incident management to ensure high availability of applications.
- Ability to analyze logs and system data to diagnose and resolve complex technical issues.
- Familiarity with integration of identity platforms with various enterprise applications and services.
Additional Information:
- Minimum 3 years of experience in Saviynt Identity Platform.
- Position is based at our Mumbai office.
- 15 years full time education is required.
About Accenture
Global professional services firm providing strategy, consulting, digital, technology, and operations services to enterprises and governments worldwide.