Application Support Engineer

Application Support Engineer

Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Responsible for deploying and managing Riverbed platforms to analyze network traffic, monitor application response times, and optimize WAN performance, enabling improved application delivery and operational efficiency across enterprise networks.

Roles & Responsibilities:

• Design, deploy, configure, and maintain monitoring solutions using Riverbed AppResponse.
• Implement and manage flow monitoring solutions using Riverbed NetProfiler to analyze bandwidth usage and traffic patterns.
• Deploy and administer WAN optimization appliances such as Riverbed SteelHead.
• Monitor application performance and troubleshoot latency issues across data center, WAN, and hybrid cloud environments.
• Build dashboards and reports to provide network visibility and performance insights for critical applications.
• Work with infrastructure teams to configure SPAN, TAP, and traffic mirroring sources for packet monitoring.
• Integrate Riverbed monitoring alerts with ITSM tools such as ServiceNow.

Professional & Technical Skills:

• Experience deploying and managing Riverbed monitoring architecture including AppResponse, NetProfiler, and SteelHead platforms.
• Strong understanding of packet analysis and flow monitoring technologies (NetFlow, sFlow, IPFIX).
• Experience analyzing network latency, retransmissions, bandwidth utilization, and application response times.
• Experience working with packet capture infrastructure such as SPAN ports, TAPs, and network packet brokers.
• Strong understanding of networking protocols including: TCP/IP, HTTP/HTTPS, DNS, SNMP, SIP/RTP, SSL/TLS.
• Experience troubleshooting enterprise applications such as: Web applications, SaaS platforms, VoIP services, Database traffic.

Professional Attributes:

• Strong analytical and troubleshooting skills.
• Ability to collaborate with network, application, and infrastructure teams.
• Strong communication and documentation skills.
• Ability to create operational documentation, monitoring strategies, and troubleshooting procedures.

Must Have Skills:

• Riverbed AppResponse
• Riverbed NetProfiler
• Riverbed SteelHead
• Network Performance Monitoring (NPM)
• Packet Analysis and Traffic Visibility

Additional Information:

The candidate should have minimum 3 years of experience in New Relic. This position is based at our Bengaluru office. A 15 years full time education is required.