Application Support Engineer

Application Support Engineer

Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills: Apple macOS Management. Minimum 3 year(s) of experience is required. Educational Qualification: 15 years full time education.

Roles & Responsibilities:

• Implement, operate and maintain software distribution and client administration tools through Jamf Pro to Mac Desktops and Notebooks.
• Utilize Jamf Pro to ensure a standard version level of MacOS and applications across all Macs.
• Support common MacOS applications such as Adobe Creative Cloud, Microsoft 365, etc., along with macOS troubleshooting.
• Administer Profiles and Policies using Jamf Pro version 10.40 or later.
• Migrate and provide support for all Mac equipment - Apple Laptops, Workstations, and Servers.
• 3- 6+ years of experience with Mac in an Enterprise Environment.
• Demonstrate experience in a distributed environment of at least 1,000+ workstations and/or servers is ideal.
• Should know, how to integrate Jamf Pro with other servers like Azure, Intune, etc.
• Good knowledge and understanding of networking fundamentals (VLANs, Switch accesses and configuration etc).
• Experience using terminal commands and simple Bash scripts.
• Experience with a ticketing system & ITIL Process.
• Good Communication, Problem Solving and Root Cause analysis skills.
• Effective working independently or as part of a team.
• Good at Process creation and efficiency improvement.

Professional & Technical Skills:

• Proficiency in Apple macOS Management.
• Experience with troubleshooting and resolving macOS-related issues.
• Strong understanding of application support processes and methodologies.
• Familiarity with system monitoring tools and performance analysis.
• Ability to communicate technical information effectively to non-technical users.

Additional Information:

• The candidate should have minimum 3 years of experience in Apple macOS Management.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

About Accenture:

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.