Application Support Engineer

Application Support Engineer

Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your day will typically include collaborating with team members to troubleshoot problems, providing solutions, and ensuring the smooth operation of applications. You will also have the opportunity to contribute to discussions aimed at improving processes and enhancing service delivery.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation in team discussions.
• Contribute to providing solutions to work related problems.
• Analyze and document issues to facilitate effective resolution.
• Collaborate with cross-functional teams to enhance system performance.
• Provide training and support to end-users to improve their experience.
• Monitor system performance and implement necessary updates or changes.

Professional & Technical Skills

• Required skill: Expert proficiency in ServiceNow.
• Strong understanding of IT service management principles.
• Experience with incident management and problem resolution processes.
• Familiarity with scripting and automation within ServiceNow.
• Additional good to have skills: Experience with ITIL framework.

Additional Information

The candidate should have minimum 2 years of experience in ServiceNow. This position is based at our Manila office. Minimum 2 year(s) of experience is required.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.