Application Support Engineer

Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills: Enterprise Network Operations

Good to have skills: NA

Minimum 7.5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary: We are seeking a skilled Enterprise Network Operations Engineer to manage, monitor, and troubleshoot enterprise network infrastructure across global environments. The ideal candidate will have strong experience in Cisco, Juniper, Palo Alto, HP, and Aruba platforms and demonstrate expertise in network operations, incident response, and configuration management.

Roles & Responsibilities:

• Flexible to work in 24x7 rotational shifts, including weekend
• Monitor and maintain enterprise network infrastructure to ensure high availability and performance.
• Troubleshoot and resolve incidents related to routing, switching, wireless, and firewall components.
• Perform network changes following standard change management processes (ITIL-based).
• Support WAN/LAN connectivity, VPN, wireless, and data center network environments.
• Work on escalation tickets (L2/L3 level) and provide root cause analysis for recurring issues.
• Configure and manage Cisco and Juniper routers/switches (OSPF, BGP, VLANs, STP, HSRP/VRRP, QoS).
• Administer and troubleshoot Palo Alto firewalls including security policies, NAT, and threat prevention.
• Manage HP/Aruba switches and wireless controllers, support campus network and wireless access issues.
• Perform routine health checks, firmware upgrades, and proactive monitoring using tools like SolarWinds, Splunk, or ServiceNow.
• Collaborate with vendors and internal teams for escalations, upgrades, and network improvement initiatives.
• Maintain up-to-date network documentation, diagrams, and configuration records.
• Participate in incident bridges and coordinate restoration efforts during major outages.

Professional & Technical Skills:

• Networking: Deep understanding of TCP/IP, routing, switching, BGP, OSPF, EIGRP, VLANs, STP, NAT, ACLs.
• Platforms:
• Cisco: Catalyst, Nexus, ISR/ASR routers, Nexus Switches.
• Experience in SD-WAN (Cisco Viptela, Meraki, Aruba Edge Connect, or Silver Peak).
• Juniper: EX/QFX series, Junos.
• Palo Alto: Prisma SDWAN, VPN.
• Cisco/Aruba: Access switches, wireless controllers, ClearPass (added advantage).
• Tools: SolarWinds, Wireshark, Splunk, ServiceNow, Cisco Prime, Aruba Airwave.
• Certifications (preferred): CCNA/JNCIA/CCNP/JNCIP/Aruba ACMP/HP ASE.

Additional Information:

• Strong communication and documentation skills.
• Ability to work under pressure and in 24x7 environments.
• Experience in global operations or managed service environments is a plus.
• Understanding & Basic knowledge on Zscaler & F5
• Familiarity with cloud networking (AWS, Azure, GCP).
• Basic scripting knowledge (Python, Ansible) for network automation.
• Education: Bachelor's degree in Computer Science, Electronics, or equivalent field.
• Relevant professional certifications (Cisco, Juniper, Palo Alto, or Aruba) are preferred.

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.