Application Support Engineer

Application Support Engineer

Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills: Unified Communication and Collaboration Operations, Cisco IP Phone, Genesys. Minimum 3 year(s) of experience is required. Educational Qualification: 15 years full time education.

Roles & Responsibilities:

• Design, configure, deploy, and maintain Cisco IP Telephony solutions.
• Administer and support Genesys Contact Center solutions.
• Collaborate with global vendors and internal stakeholders to ensure seamless communication services.
• Monitor, troubleshoot, and resolve complex telephony and contact center issues.
• Oversee integration between telephony systems and other enterprise applications.
• Support and manage video conferencing platforms.
• Ensure systems are compliant with company security policies and telecom regulations.
• Participate in telecom transformation projects, migrations, and global rollouts.
• Create and maintain documentation for system configurations, procedures, and processes.
• Provide technical leadership in vendor evaluations and solution architecture.

Professional & Technical Skills:

• Hands-on experience with Cisco IP Telephony.
• Proven experience with Genesys Contact Center platforms.
• Strong understanding of SIP, VoIP, QoS, network protocols, and telecom infrastructure.
• Experience working with global telecom and conferencing vendors.
• Familiarity with video conferencing systems.
• Excellent problem-solving and analytical skills.
• Strong communication and stakeholder management abilities.
• Comfortable working in a fast-paced, multi-vendor, international environment.

Additional Information:

The candidate should have minimum 3 years of experience in Unified Communication and Collaboration Implementation. This position is based at our Bengaluru office. A 15 years full time education is required.

About Accenture: We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.