Application Support Engineer
Accenture
Application Support Engineer
Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and implement solutions that enhance the overall functionality of the systems you support. Your role will be pivotal in maintaining the integrity and reliability of the software applications that drive business success.
Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Monitor system performance and proactively address potential issues.
Professional & Technical Skills:
- Proficiency in SAP CX Service Cloud C4C.
- Strong analytical and problem-solving skills.
- Experience with system integration and troubleshooting.
- Familiarity with software development life cycle methodologies.
- Ability to work collaboratively in a team-oriented environment.
This position is based at our Pune office. A 15 years full time education is required.