Application Support Engineer

Application Support Engineer

Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the smooth operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and contribute to the overall efficiency of business processes, all while maintaining a focus on delivering high-quality support to users and stakeholders.

Roles & Responsibilities:

• Install, configure, and maintain Windows Server environments (2016/2019/2022).
• Manage roles and features such as AD DS, DNS, DHCP, File Services, and Group Policy.
• Perform OS patching, server hardening, and lifecycle management.
• Support virtualization technologies (Hyper-V, VMware ESXi).
• Manage physical and virtual servers, storage, and networking.
• Troubleshoot hardware, firmware, and system-related issues in datacenter environments.
• Deploy and manage Windows workloads in Azure, AWS, or GCP.
• Integrate and support hybrid environments using Azure AD Connect, Site-to-Site VPN, or ExpressRoute.
• Work with cloud-native services such as Azure VMs, IAM, S3, or Azure Blob Storage.
• Automate system provisioning and configurations using PowerShell, Terraform, or Azure Resource Manager (ARM) templates.
• Implement and maintain desired state configuration (DSC) or other CM tools.
• Enforce Windows security best practices, Group Policies, and access controls.
• Manage certificates, WSUS, antivirus, and endpoint protection.
• Monitor infrastructure using tools such as System Center (SCOM), SolarWinds, Nagios, or Azure Monitor.
• Troubleshoot performance bottlenecks (CPU, memory, disk, network).
• Participate in capacity planning and system optimization.
• Work with cross-functional teams (network, cloud, security, DevOps).
• Create and maintain documentation for systems, procedures, and recovery plans.

Professional & Technical Skills:

• Operating Systems: Windows Server 2016/2019/2022
• Cloud Platforms: Azure (preferred), AWS, GCP
• Directory Services: Active Directory, Azure AD, AD FS
• Scripting/Automation: PowerShell, Terraform, ARM templates
• Virtualization: Hyper-V, VMware ESXi, SCVMM
• Monitoring: SCOM, SolarWinds, Nagios, Azure Monitor
• Backup & DR: Veeam, Commvault, Windows Server Backup
• Storage/Networking: iSCSI, SMB, DFS, VLANs, Load Balancers
• Configuration Mgmt: Group Policy, Desired State Configuration (DSC)
• Strong troubleshooting and analytical thinking.
• Excellent communication and collaboration skills.
• Ability to work independently and manage priorities.
• Strong attention to detail and documentation discipline.
• Participate in 24/7 on-call rotation and support escalation.

Additional Information:

• The candidate should have minimum 3 years of experience in Microsoft Windows Server Administration.
• This position is based at our Gurugram office.
• A 15 years full time education is required.

About Accenture:

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.

Equal Employment Opportunity Statement:

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.