Application Support Engineer

Application Support Engineer

Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills: Infrastructure Service Management. Good to have skills: NA Minimum 3 year(s) of experience is required. Educational Qualification: 15 years full time education.

Roles & Responsibilities:

• Tracking incidents towards ensuring closure within SLA.
• Coordinating Major incidents by the bridge, maintaining whiteboard of chronology and sending timely communications.
• Performing Quality checks on changes before & after implementation.
• Coordinating Major Changes.
• Driving Operations and Governance meetings.
• Preparing SLA utilization report for operational governance.
• Tracking RCA and coordinating Problem lifecycle till closure.
• Maintaining KEDB.
• Performing Audit on Closed tickets and coordinating observations.

Professional & Technical Skills:

• Having 4 to 8 years of experience.
• List the essential personal attributes like communication, leadership skills, team handling skills, analytical skills, presentation skills, ability to work under pressure, etc. needed to carry out this job.
• Experienced in Analytics.
• Be a Team player.
• Have Good Communication skill.
• Show Sincerity and ownership towards activity.
• Eager to learn new skill and adapt as per operational needs.
• Experienced in Incident Management, Change Management and Problem Management.
• Experienced in ITSM tool preferably ServiceNow.
• Experienced in MS Excel and PowerPoint.

Additional Information:

• The candidate should have minimum 3 years of experience in Infrastructure Service Management.
• This position is based at our Bhubaneswar office.
• A 15 years full time education is required.

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