Application Support Engineer
Accenture
Application Support Engineer
Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your day will typically include collaborating with team members to troubleshoot problems, providing solutions, and ensuring the smooth operation of applications. You will also have the opportunity to contribute to discussions aimed at improving processes and enhancing service delivery.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Analyze and document issues to facilitate effective resolution.
- Collaborate with cross-functional teams to enhance system performance.
- Provide training and support to end-users to improve their experience.
- Monitor system performance and implement necessary updates or changes.
Professional & Technical Skills:
- Required skill: Expert proficiency in ServiceNow.
- Strong understanding of IT service management principles.
- Experience with incident management and problem resolution processes.
- Familiarity with scripting and automation within ServiceNow.
- Additional good to have skills: Experience with ITIL framework.
Additional Information:
The candidate should have minimum 2 years of experience in ServiceNow. This position is based at our Manila office. Minimum 2 year(s) of experience is required.