Application Support Engineer

Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills: Configuration Management (CM)

Job Summary

The IT Asset Management (ITAM) & Software Asset Management (SAM) Specialist is responsible for managing the lifecycle of hardware and software assets across the organization. This role ensures compliance with licensing agreements, optimizes asset utilization, reduces costs, and supports internal audits. The ideal candidate will possess deep knowledge of IT asset processes, procurement, inventory, contract management, and licensing models.

Key Responsibilities

IT Asset Management (ITAM):

• Maintain and update the IT asset inventory (hardware and software).
• Oversee asset lifecycle from procurement through disposal (acquisition, deployment, maintenance, and retirement).
• Implement ITAM policies, standards, and procedures to improve asset tracking.
• Coordinate with procurement, finance, and technical teams to ensure asset records are accurate.
• Perform regular physical audits and reconciliation of assets.
• Manage asset tagging, allocation, and return processes.
• Monitor end-of-life/end-of-support hardware to plan for upgrades or replacements.

Software Asset Management (SAM):

• Track software installations and usage to ensure compliance with license agreements.
• Manage and reconcile software licenses and contracts.
• Evaluate software license needs based on user roles and business functions.
• Liaise with vendors for renewals, true-ups, and audits.
• Analyze software usage to recommend cost savings and optimization.
• Support internal and external audits by providing asset and license documentation.
• Develop and maintain a central repository for all software licenses and agreements.

Skills & Qualifications

Required:

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 3–5 years of experience in ITAM/SAM or similar roles.
• Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, BMC).
• Strong understanding of software licensing models (perpetual, subscription, SaaS).
• Experience with asset management tools (e.g., Flexera, Snow, Lansweeper, SCCM).
• Excellent analytical, organizational, and problem-solving skills.
• Strong communication and stakeholder management abilities.

Preferred:

• Certifications such as:
• Certified IT Asset Manager (CITAM)
• Certified Software Asset Manager (CSAM)
• ITIL Foundation
• Experience in managing cloud-based assets (e.g., Microsoft 365, AWS, Azure).
• Knowledge of data privacy and compliance requirements (e.g., GDPR, SOX).

Key Competencies

Attention to detail and data accuracy. Process-oriented mindset with continuous improvement focus. Ability to work independently and as part of a cross-functional team. High integrity and accountability in managing critical asset data.

Performance Metrics

Accuracy of asset records and inventory. Software compliance rates and audit readiness. Cost savings through license optimization and asset reuse. Timeliness in hardware refresh and software renewals.

Additional Information:

The candidate should have minimum 3 years of experience. This position is based at our Bengaluru office. A 15 years full time education is required.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.

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