Application Support Engineer

Application Support Engineer

Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills: NEXThink. Minimum 5 year(s) of experience is required. Educational Qualification: 15 years full time education.

Roles & Responsibilities:

• Configure NexThink suite for digital experience monitoring
• Analyze user experience data and generate insights
• Automate remediation workflows using scripting
• Develop and maintain dashboards and reports
• Collaborate with IT teams to improve end-user experience
• Lead initiatives for proactive issue resolution
• Manage and maintain the Nexthink platform, including core components, collectors, and integrations
• Ensure data accuracy, performance, and availability of the Nexthink environment
• Upgrade and patch the platform in line with vendor best practices and security standards
• Build and maintain dashboards, campaigns, and investigations to monitor end-user device health, performance, and usage trends
• Identify and address issues proactively (e.g., slow login times, application crashes, network latency)
• Correlate Nexthink insights with other monitoring tools to improve incident resolution and root cause analysis
• Create and share regular reports on digital employee experience metrics, endpoint performance, software usage, and user sentiment
• Provide actionable insights to IT leadership and service desk teams to improve support efficiency and user satisfaction
• Support incident and problem management by using Nexthink to identify patterns, systemic issues, and impacted users
• Partner with Service Desk and Desktop Engineering to resolve recurring or widespread end-user issues
• Integrate Nexthink with other ITSM, monitoring, and endpoint management tools (e.g., ServiceNow, SCCM, Intune)
• Develop automated workflows and remediation actions using Nexthink Act to improve response times and reduce manual effort
• Design and deploy targeted Nexthink campaigns (e.g., surveys, notifications) to collect feedback or drive user awareness
• Analyze campaign results to guide decision-making or drive support improvements

Professional & Technical Skills:

• Strong experience with Nexthink platform (Certified preferred)
• Strong NQL and Powershell Scripting
• Handson Experience with NexThink
• Windows administration
• Familiarity with EUC tools: MECM, Intune, Active Directory, ServiceNow, or equivalent
• Scripting experience (PowerShell, Python, etc.) is a plus
• Knowledge of endpoint performance metrics (CPU, RAM, disk, login time, etc.)
• Understanding of ITIL processes (Incident, Problem, Change Management)
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Ability to translate technical findings into business-relevant insights
• Nexthink Certified Associate / Advanced
• Microsoft or Citrix certifications (optional)

Additional Information:

• The candidate should have a minimum of 5 years of experience in NEXThink
• This position is based at our Gurugram office
• A 15 years full time education is required

About Accenture:

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.

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