Application Support Engineer

Application Support Engineer

Act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and implement solutions that enhance the overall efficiency of business processes. Your role will require you to stay updated with the latest technologies and best practices to effectively support the organization's needs.

Roles & Responsibilities:

• Support and administration of Exchange Server (2016/2019) and Exchange Online environments.
• Perform mailbox and mail-enabled objects administration, including mailbox delegation, service request fulfillment, and shared mailbox management.
• Administer distribution groups, security groups, resource mailboxes, and contacts/mail users per Client's security policies.
• Manage email compliance configurations such as eDiscovery, retention policies, and DLP.
• Administer Exchange Online Protection (EOP) and manage mail flow, routing, and mobile access policies.
• Perform public folder administration, autodiscover/ActiveSync troubleshooting, and resolve NDR/mail delay issues.
• Lead or support Exchange on-premises to Exchange Online migrations including staged, cutover, remote move, IMAP, and public folder migrations.
• Configure and manage hybrid Exchange environments and Edge Transport servers.
• Administer SharePoint Online, including master admin access, site collection management, term store, audience targeting, and application catalog management.
• Troubleshoot SharePoint site issues, file repository problems, and perform backup/restores as per vendor policy.
• Handle email collaboration & conferencing tools, guest access, messaging/meeting/calling policies, federation, and voice/PSTN configurations.
• Troubleshoot issues related to PSTN calls, dial-in conferencing, Teams meetings, and Client's collaboration apps.
• Procure and assign phone numbers, and manage Teams voice configurations as needed.
• Monitor service health and performance of M365 infrastructure.
• Use tools like Message Trace, Service Health Dashboard, PowerShell, and vendor consoles to troubleshoot and remediate issues.
• Escalate platform service degradations to third-party providers and OEMs in line with SLAs.
• Provide Tier 3 support for incident resolution and end-user issues across messaging and collaboration platforms.
• Coordinate patching/versioning issues, provisioning delays, and application-level incidents.
• Enforce and maintain Client's security and compliance policies across all M365 services.
• Configure and manage security baselines, data protection policies, and access control settings.
• Track and manage M365 licensing, feature assignments, and entitlements.
• Manage and renew digital certificates for Exchange, SharePoint, and voice integrations (e.g., SBCs, connectors).
• Develop and manage PowerShell scripts to automate routine admin tasks.
• Maintain detailed documentation, SOPs, runbooks, and architectural diagrams.
• Provide technical guidance to junior staff and conduct user training sessions.

Professional & Technical Skills:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Hands-on experience administering Exchange Server (2016/2019) and Office 365.
• Solid understanding of SMTP, POP, IMAP, MAPI, and mail routing tools like Proofpoint, Retarus, and Sentrion.
• Exchange Online -Hybrid migrations.
• Teams voice integration.
• SharePoint Online administration.
• Email compliance (eDiscovery, DLP, retention).
• Proficiency in PowerShell scripting for automation and reporting.
• Familiarity with Teams Admin Center, Exchange Admin Center, SharePoint Admin Center, and Microsoft 365 Admin Portal.
• Strong troubleshooting skills for email, conferencing, federation, and mobile access.
• Experience with monitoring tools, license management, and digital certificate lifecycle.
• Excellent problem-solving, documentation, and interpersonal communication skills.

Additional Information:

• The candidate should have minimum 7.5 years of experience in Microsoft 365.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

About Accenture:

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.

Equal Employment Opportunity Statement:

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.