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Application Support Engineer
Own and lead application support improvements across multiple teams
Pune, Mahārāshtra, India
Mid-Level
19 hours agoBe an early applicant
Accenture
Global professional services firm providing strategy, consulting, digital, technology, and operations services to enterprises and governments worldwide.
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Application Support Engineer
Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering high-quality service to stakeholders.
Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Monitor application performance and proactively address potential issues.
Professional & Technical Skills:
- Proficiency in Business Requirements Analysis.
- Strong analytical skills to assess business needs and translate them into technical requirements.
- Experience in stakeholder engagement and communication to gather and clarify requirements.
- Ability to document and present findings in a clear and concise manner.
- Familiarity with software development life cycle methodologies.
Additional Information:
- The candidate should have minimum 5 years of experience in Business Requirements Analysis.
- This position is based at our Pune office.
- A 15 years full time education is required.
About Accenture
Global professional services firm providing strategy, consulting, digital, technology, and operations services to enterprises and governments worldwide.