Application Support Engineer

Application Support Engineer

Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills: DevOps. Minimum 7.5 year(s) of experience is required. 15 years full time education.

Roles & Responsibilities:

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate knowledge sharing sessions to enhance team capabilities.
• Monitor system performance and proactively address potential issues.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in DevOps.
• Strong understanding of continuous integration and continuous deployment practices.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Familiarity with containerization technologies like Docker and Kubernetes.
• Knowledge of scripting languages such as Python, Bash, or Ruby.

Design & Architecture:

• Own creation and maintenance of High-Level Infrastructure Designs for on-prem systems (compute, storage, network, virtualization, backup, DR).
• Translate non-functional requirements (availability, performance, capacity, RPO/RTO, security, compliance) into actionable design specifications.
• Design for high availability and resilience (clustering, multi-pathing, network redundancy, stretched clusters, geo-redundant DR).
• Ensure designs follow security controls.

Delivery & Governance:

• Capture requirements/constraints/assumptions and manage design decisions and risks.
• Attend and present at Design Forums.
• Peer review designs.
• Create implementation plans, diagrams and handover documents for operations.
• Maintain CMDB/asset data records and ensure design documentation stays current.

Security, Compliance & Risk:

• Embed security controls into designs.
• Ensure compliance with relevant standards.
• Document and track design risks, mitigations, and exceptions.

Performance, Capacity & Continuity:

• Develop capacity models and scaling strategies.
• Plan and test BCP/DR scenarios ensuring RPO/RTO are met and evidenced.

About Accenture:

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement:

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.