Application Support Engineer

Application Support Engineer

Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the seamless operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of service delivery, all while maintaining a focus on customer satisfaction and operational efficiency.

Roles & Responsibilities:

• Configure NexThink suite for digital experience monitoring
• Analyze user experience data and generate insights
• Automate remediation workflows using scripting
• Develop and maintain dashboards and reports
• Collaborate with IT teams to improve end-user experience
• Lead initiatives for proactive issue resolution

Professional & Technical Skills:

• Strong SQL and Windows administration
• Experience with NexThink and PowerShell scripting

Additional Information:

• The candidate should have minimum 7.5 years of experience in NEXThink.
• This position is based in Pune.
• A 15 years full time education is required.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.