Application Support Engineer

Application Support Engineer

Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills: Commvault Backup Administration. Good to have skills: Veeam Backup and Replication Minimum 3 year(s) of experience is required. Educational Qualification: 15 years full time education.

Roles & Responsibilities: Key Responsibilities:

• Administer, configure, and maintain Veeam Backup & Replication and Commvault Complete Backup & Recovery platforms.
• Design and manage backup policies, job schedules, retention settings, and repositories for on-prem and cloud workloads.
• Monitor backup health, troubleshoot failures, and ensure timely completion of jobs.
• Perform test restores, full restores, and file-level recoveries on demand.
• Implement and manage backups for: VMware, Hyper-V, and physical machines Cloud workloads (AWS EC2, Azure VMs, Microsoft 365, Azure Blob, S3, etc.) Databases such as SQL Server, Oracle, SAP HANA, etc.
• Leverage object storage and cloud repositories for offsite/long-term retention and immutability.
• Ensure integration with cloud-native platforms for disaster recovery and long-term archiving.
• Implement encryption, air-gapped backups, immutability, and access control policies.
• Support audits, data retention, GDPR, HIPAA, and other regulatory requirements.
• Ensure backups comply with corporate security standards and disaster recovery policies.
• Create automation scripts (e.g., PowerShell, Bash, or REST APIs) for backup tasks and reporting.
• Optimize storage consumption and backup windows through deduplication, compression, and tuning.
• Conduct performance tuning and capacity planning.
• Use native monitoring tools (e.g., Veeam ONE, Commvault Command Center) to track job status, alerts, and SLA compliance.
• Produce regular reports on backup success rates, recovery points, and capacity utilization.
• Maintain detailed documentation of backup architecture, policies, and procedures.

Professional & Technical Skills:

• Backup Tools: Veeam Backup & Replication, Veeam ONE, Commvault CommServe, MediaAgent, Command Center
• Virtualization: VMware vSphere, Hyper-V
• Cloud Platforms: AWS (EC2, S3), Azure (VMs, Blob), Microsoft 365 backup
• OS & Apps: Windows, Linux, SQL Server, Oracle, Exchange, SharePoint
• Automation: PowerShell, Bash, Commvault/Veeam APIs
• Storage Integration: NAS, SAN, Object Storage (S3, Azure Blob), Tape
• Monitoring: Veeam ONE, Commvault Alerts, SolarWinds (optional)
• Security: Backup encryption, RBAC, MFA, immutable backups
• Strong problem-solving and analytical abilities.
• Ability to work independently and in cross-functional teams.
• Excellent documentation and communication skills.
• Attention to detail and a proactive approach to risk mitigation.
• Veeam Certified Engineer (VMCE)
• Commvault Certified Professional / Engineer
• Microsoft Certified: Azure Administrator Associate
• AWS Certified SysOps Administrator
• ITIL Foundation Certification

Additional Information:

• The candidate should have minimum 3 years of experience in enterprise backup administration.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.