Application Support Engineer

Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills: Configuration Management (CM)

Good to have skills: NA Minimum 3 years of experience is required Educational Qualification: 15 years full time education

Job Summary: The IT Asset Management (ITAM) & Software Asset Management (SAM) Specialist is responsible for managing the lifecycle of hardware and software assets across the organization. This role ensures compliance with licensing agreements, optimizes asset utilization, reduces costs, and supports internal audits. The ideal candidate will possess deep knowledge of IT asset processes, procurement, inventory, contract management, and licensing models.

Key Responsibilities:

• IT Asset Management (ITAM):
• Maintain and update the IT asset inventory (hardware and software).
• Oversee asset lifecycle from procurement through disposal (acquisition, deployment, maintenance, and retirement).
• Implement ITAM policies, standards, and procedures to improve asset tracking.
• Coordinate with procurement, finance, and technical teams to ensure asset records are accurate.
• Perform regular physical audits and reconciliation of assets.
• Manage asset tagging, allocation, and return processes.
• Monitor end-of-life/end-of-support hardware to plan for upgrades or replacements.
• Software Asset Management (SAM):
• Track software installations and usage to ensure compliance with license agreements.
• Manage and reconcile software licenses and contracts.
• Evaluate software license needs based on user roles and business functions.
• Liaise with vendors for renewals, true-ups, and audits.
• Analyze software usage to recommend cost savings and optimization.
• Support internal and external audits by providing asset and license documentation.
• Develop and maintain a central repository for all software licenses and agreements.

Skills & Qualifications:

Required:

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 3–5 years of experience in ITAM/SAM or similar roles.
• Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, BMC).
• Strong understanding of software licensing models (perpetual, subscription, SaaS).
• Experience with asset management tools (e.g., Flexera, Snow, Lansweeper, SCCM).
• Excellent analytical, organizational, and problem-solving skills.
• Strong communication and stakeholder management abilities.

Preferred:

• Certifications such as:
• Certified IT Asset Manager (CITAM)
• Certified Software Asset Manager (CSAM)
• ITIL Foundation
• Experience in managing cloud-based assets (e.g., Microsoft 365, AWS, Azure).
• Knowledge of data privacy and compliance requirements (e.g., GDPR, SOX).

Key Competencies:

• Attention to detail and data accuracy.
• Process-oriented mindset with continuous improvement focus.
• Ability to work independently and as part of a cross-functional team.
• High integrity and accountability in managing critical asset data.

Performance Metrics:

• Accuracy of asset records and inventory.
• Software compliance rates and audit readiness.
• Cost savings through license optimization and asset reuse.
• Timeliness in hardware refresh and software renewals.

Additional Information:

• The candidate should have minimum 3 years of experience.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.