Application Support Engineer

Application Support Engineer

Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Minimum 3 year(s) of experience is required and a 15 years full time education is required.

Lead the effort to design, implement, configure, and optimize NETSCOUT nGeniusONE monitoring solutions, acting as the primary point of contact for network performance visibility and application performance troubleshooting.

Roles & Responsibilities:

• Perform installation, configuration, and maintenance of Netscout probe and tools (nGeniusONE, Infinistream/ISNG, nGeniusPULSE, etc.).
• Support device onboarding including adding new network elements, interfaces, IPs, VLANs, and monitoring profiles.
• Configure and validate network protocols (DOCSIS, IP, Ethernet, VoIP/SIP, DNS, DHCP, video delivery, etc.) within Netscout monitoring systems.
• Work with cross functional Charter teams to integrate new services and ensure accurate visibility in Netscout dashboards.
• Troubleshoot performance issues, data gaps, appliance alerts, and collection anomalies.
• Maintain runbooks, SOPs, and configuration documentation for operational support.
• Perform regular health checks, system audits, and capacity checks for Netscout environments.

Required Skills & Experience:

• 3–7 years of experience in network performance monitoring, preferably with Netscout probe and nGenius platforms.
• Strong understanding of IP networking, TCP/UDP, L2/L3 protocols, routing basics, and packet analysis.
• Hands on experience with packet capture, DPI analysis, and network troubleshooting.
• Familiarity with Linux, SSH, CLI tools, and system level debugging.
• Good understanding of cable/MSO network technologies (DOCSIS, CMTS, vCMTS) is a plus.

Professional & Technical Skills:

• Experience deploying and configuring nGeniusONE platform architecture including InfiniStreamNG and vSTREAM components.
• Strong knowledge of packet analysis, traffic flows, and service monitoring using nGeniusONE dashboards.
• Experience analyzing application performance issues such as latency, retransmissions, packet loss, and bandwidth utilization.
• Experience troubleshooting enterprise applications such as VoIP, web applications, SaaS, and database traffic using packet-based monitoring.
• Strong understanding of network protocols including TCP/IP, DNS, HTTP/HTTPS, SNMP, SIP, and RTP.
• Experience working with SPAN, TAP, packet capture sources, and traffic mirroring technologies.

Professional Attributes:

• Good communication skills

This position is based at our Bengaluru office.