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Application Support Engineer
Own the application support processes and resolve incidents across critical business systems
Chennai, Tamil Nādu, India
Mid-Level
19 hours agoBe an early applicant
Accenture
Global professional services firm providing strategy, consulting, digital, technology, and operations services to enterprises and governments worldwide.
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Application Support Engineer
Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands collaboration with different teams to maintain system stability and deliver timely solutions that support business continuity and efficiency.
Roles & Responsibilities:
- Perform independently and become an SME.
- Active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
- Document findings and solutions to enhance knowledge sharing and improve future incident response.
- Assist in the implementation of system updates and patches to maintain optimal performance.
- Support junior team members by sharing knowledge and providing guidance on technical challenges.
Professional & Technical Skills:
- Proficiency in Java Enterprise Edition.
- Strong knowledge of application lifecycle management and support processes.
- Experience with debugging and performance tuning of enterprise applications.
- Familiarity with database management and query optimization.
- Ability to analyze logs and system metrics to identify root causes of issues.
- Good communication skills to effectively collaborate with technical and non-technical stakeholders.
Additional Information:
- Minimum 3 years of experience in Java Enterprise Edition.
- Position is based at our Chennai office.
- 15 years full time education is required.
About Accenture
Global professional services firm providing strategy, consulting, digital, technology, and operations services to enterprises and governments worldwide.