Application Support Engineer

Application Support Engineer

Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills: BlueYonder Warehouse Management. Good to have skills: A&D Aftermarket Minimum 3 years of experience is required. Educational Qualification: 15 years full time education.

Summary: The Senior Software Engineer (SSE) in Blue Yonder WMS Production Support is responsible for ensuring smooth and continuous operation of the Blue Yonder Warehouse Management System (WMS) in production environments. The role focuses on incident resolution, problem management, root cause analysis, system monitoring, and collaborating closely with functional and technical teams to provide timely solutions and ensure optimal system performance. The SSE acts as a key point of contact for production support issues, contributing to service reliability, performance improvements, and user satisfaction.

Roles & Responsibilities:

1. Production Issue Management: Provide 2nd and 3rd level support for incidents related to Blue Yonder WMS in production. Analyze, troubleshoot, and resolve system incidents, application errors, data inconsistencies, and performance issues. Perform root cause analysis (RCA) and provide permanent solutions to recurring issues.
2. System Monitoring & Health Checks: Continuously monitor system health, job schedules, integrations (via MOCA or APIs), and application logs to proactively identify potential issues. Implement and enhance automated monitoring and alerting mechanisms.
3. Incident Reporting & Documentation: Maintain comprehensive incident logs, RCA reports, and knowledge base articles. Ensure timely communication and status updates to stakeholders (including Business Users, Functional Consultants, and Application Management Teams).
4. Application & Data Support: Support data correction activities in collaboration with functional and technical teams. Validate and coordinate data fixes, batch jobs, and data migration corrections related to WMS operations.
5. Interface & Integration Support: Troubleshoot and support integrations between Blue Yonder WMS and other systems (e.g., ERP, TMS, LMS). Validate message flows in MOCA or other middleware layers.
6. Change & Release Management Support: Support production deployments, including coordination of post-go-live stabilization. Validate configuration changes, patches, and software upgrades in the production environment.
7. Collaboration & Stakeholder Management: Work closely with functional consultants, developers, business users, and infrastructure teams to resolve issues. Participate in on-call support rotations, ensuring 24x7 production support coverage.

Professional & Technical Skills:

• 5+ years of IT experience in application support, preferably in Warehouse Management Systems (WMS).
• Strong knowledge of Blue Yonder (JDA) WMS, including core functionalities, configuration, and operations.
• Experience with MOCA integration framework and handling middleware integrations.
• Strong SQL skills for data investigation and support.
• Familiarity with LINUX/Windows environments for basic system troubleshooting.
• Good understanding of interfaces between WMS and ERP (e.g., SAP, Oracle).
• Excellent analytical and problem-solving skills.
• Strong communication skills to interact with business users and technical teams.
• Prior experience in production support in 24x7 environments, with on-call rotation readiness.
• Knowledge of ITIL processes (Incident, Problem, Change Management).

Additional Information: The candidate should have minimum 3 years of experience in BlueYonder Warehouse Management. This position is based at our Chennai office. A 15 years full time education is required.