Application Support Engineer

Application Support Engineer

Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills: SAP PP Production Planning & Control Discrete Industries. Minimum 2 year(s) of experience is required. Educational Qualification: 15 years full time education.

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications that support business functions. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
• Document findings and solutions to enhance knowledge sharing and support future problem resolution.
• Assist in the continuous improvement of support processes and tools to increase efficiency.
• Provide guidance and support to junior team members to foster their professional growth.

Professional & Technical Skills:

• Proficiency in SAP PP Production Planning & Control Discrete Industries.
• Strong analytical and problem-solving abilities related to production planning and control processes.
• Experience in diagnosing and resolving issues within SAP modules and integrated business systems.
• Ability to interpret technical documentation and communicate effectively with technical and non-technical stakeholders.
• Familiarity with system monitoring tools and techniques to ensure optimal application performance.

This position is based at our Bengaluru office.